Privacy statement AM-Flow
AM-Flow helps Industry 4.0 orientated Additive Manufacturing environments with the automation and optimization of their post print production processes. We do this by combining intelligent hardware, ICT solutions, consultancy and training so that we can offer the best support to our customers.

It is important to us that you can trust us to handle your personal data with care. That is why we have invested in well-functioning and secure information systems and a clear privacy statement.

In this privacy statement we explain, among other things, how we process your personal data and what rights you have when it comes to the processing of your personal data.

We are AM-Flow B.V.
AM-Flow is located in Amsterdam, Kattenburgerstraat 5, Marineterrein Gebouw 003-H, 1018 YES and is the main responsible for the processing of your personal data (the controller, within the meaning of the GDPR). If you have any questions about this privacy statement or the way AM-Flow handles your personal data, you can contact us by phone +31850187687 or by email AVG@am-flow.com.

When you visit our website, we collect personal data, such as the IP address, through the use of cookies. We use cookies to make sure that this website functions properly but also to analyse how our website is being used. For more information on the use of cookies, please check our cookie statement. Click here to go to our cookie statement.

Performance of the contract, relationship management
We collect and process your data for the purpose of entering into, and the performance of, contracts, for example to be able to advise on setting up an Additive Manufacturing production environment, to purchase or lease products from AM-Flow’s portfolio, to supply products and to be able to process your payment. We also process any data that would enable us to maintain our business relationship. In our customer database, we keep track of our customers. In order to be able to offer the best service to our customers, we also store relevant personal data of the contact person in our customer database. We process this data in order to be able to contact you. In addition, we use this information to inform you about the latest product and software updates of the products and services you use from us.

Applying for a job opening
Would you like to become part of our team? We invite you to reply to our job openings or submit an open application. We ask you to provide the necessary information, such as your name and address, email address, curriculum vitae, information about your education, internships and work experience, a cover letter, and any other information that could be relevant to the assessment of your suitability as a candidate (for example, a reference or attestation). We rely on the legal basis of our legitimate interest to be able to carry out an application procedure, for the processing of your personal data.

Candidate screening can be part of the application procedure. This means that we can look up publicly accessible information about you and check references and your resume. We have a legitimate interest to carry out the screening, because we would like to assess whether you are a suitable candidate for the position.

Mailings, marketing activities
We may process personal data, like your contact details, to perform our (online) marketing activities, such as:

• sending out newsletters and invitations;
• providing you with information about trainings, events or Webinars;
• providing you with information about our product or service.

We process your personal data on the basis of your consent or, under certain circumstances, our legitimate interest to conduct direct marketing activities.

Analysing and optimizing the website
When you visit our website, we collect information about the type of device, browser and how you use our website or applications. This information helps us to improve the website or applications.

We process the data:

• with your consent;
• in order to properly execute our agreement.

Contact form
You can contact us or ask us a question by using the contact form available on our website. We process your (company)name, email address, telephone number and any personal data included in the message, so we can respond to your question or request. 

To comply with legal obligations
We may have to process your personal data because the law requires us to do so.

This website contains a number of links to third party websites. We cannot guarantee that these third parties will handle your data in a secure manner. We encourage you to read the privacy statements of these third parties.

We do everything we can to protect your personal data in the best possible way. That’s why we have an information security policy. We have implemented numerous organizational and technical measures, taking into account the state of the art, to protect your data from unauthorized use. These measures are evaluated on a regular basis, and updated when necessary.

If and insofar as data is provided to third parties who process that data on behalf of AM-Flow, AM-Flow has ensured that those parties will also handle your data in the most secure manner.

Please note that you are responsible for the security of your computer equipment and/or telephone and your own internet connection and that these are never 100% secure. The transmission of personal data over the internet is therefore at your own risk.

We will share your information with a number of parties where permitted by law. We may share personal data with third parties when this is necessary for the execution of the agreement, you have given your consent, we have a legitimate interest or the law obliges us to do so (for example, because we are obliged to provide data to the tax authorities under the Dutch “Algemene wet inzake Rijksbelastingen”).

We may share your personal data with the following (categories of) recipients:

• Mailservers
• Delivery services
• Payment services
• Suppliers of cookies
• CRM system
• Google Analytics
• Hotjar
• Yuki
• MailChimp
• Other IT-suppliers and service providers

You should be aware of the fact that your personal data may be transferred or stored outside of Europe. We will only do this if there is an adequate level of protection for the processing of your data. For example, a model clause agreement.

Update on declaring the EU-US Privacy Shield invalid: we are familiar with the ruling of the European Court of Justice (Schrems II). We use several US service providers, and are currently looking into the implications of the ruling in this respect. In addition, reporting on this is, of course, being closely monitored. Any questions? Feel free to contact us.

These are your legal rights:

• the right of access to your personal data;
• the right of rectification of your personal data;
• the right to be forgotten;
• the right to restrict the processing of your personal data;
• the right to restrict the processing of your personal data;
• the right to data portability, when technically feasible.

If you wish to exercise any of these rights, you can send an email to AVG@am-flow.com or contact us by phone or in writing. 

If you have given us your permission to process your personal data, you can withdraw your consent at any given time. From that moment on, we will no longer process your personal data, unless we (can) rely on a different legal basis. How can you withdraw your consent?

• you can opt-out from receiving updates, information about events, alerts or other messages by clicking the “unsubscribe” link in our marketing messages.
• would you like to withdraw your consent to our use of cookies? Then take a look at our cookie statement to see how you can delete cookies.

If you have any questions or comments about our processing of your personal data, please contact us on +31850187687 or send an email to AVG@am-flow.com. You can also contact us by filling in the contact form on our website.

We will be happy to help you if you have complaints about the processing of your personal data. You can also file a complaint against us regarding the processing of your personal data with the Dutch Data Protection Authority or possibly another authority in your country, when you live in the EU. You can file a complaint against AM-Flow regarding the processing of your personal data by clicking here.

AM-Flow can change, adjust or modify this statement from time to time. We will ensure the most up to date version is published on our website.

Last updated: December 2020